The accessibility to the customer and technical support that a website hosting company provides will tell you a lot about the services that they supply too. In case you are allowed to use only emails and / or tickets, you have most probably discovered some reseller not the actual hosting provider. When this is the case, you'll have to wait for a couple of days so as to have an issue resolved as your reseller may not be checking their communication on a regular basis or they may need to get in touch with the real hosting company for further assistance. If the supplier offers several ways of communication with short response time available at any moment, they're almost certainly the top provider, not just a reseller. So you will get timely assistance and high quality support as they'll have immediate access to the servers where your account will be created. No matter what the trouble - technical or sales, it is generally better to be able to get hold of your web hosting company directly through your preferred way of communication.

24/7 Customer Support in Semi-dedicated Servers

You can test our support services even before you obtain a semi-dedicated server account from our company since we have telephone and live chat support for billing, pre-sales and common questions. Our agents can help you find the most suitable package or supply you with info about our servers, in order to confirm if the system requirements for your websites are met. If you're an active client, you will also be able to contact us via email or via our ticketing system, which can be accessed from the Hepsia website hosting Control Panel. We warrant that whenever you employ these 2 ways of contact, you'll receive a response within a maximum of 1 hour and that’s 24/7, which includes weekends and official holidays. If you've employed the web hosting services of other service providers, even large ones, you're able to compare the reply time since it often takes an entire day for them to handle a ticket.

24/7 Customer Support in VPS Servers

In case you rent a Virtual Private Server from us, you can contact us 24/7 for any kind of server-related issue or fordifferent difficulties and questions associated with the pre-installed software your server is equipped with. If you have not acquired a VPS server package yet, you are able to learn a lot more about our solutions by giving us a call or via our live chat service. For more tech problems, you will be able to send an e-mail message or open a support ticket through your billing Control Panel and you'll receive assistance within less than one hour irrespective of the time of the day, even on holidays and weekends. The actual reply time usually does not extend past 30 minutes. In case you're looking for assistance with third-party software, you'll be able to reap the benefits of the Managed Services upgrade which you can include to each VPS package and our administrators can help you with any installation or troubleshooting issue you could have experienced.

24/7 Customer Support in Dedicated Servers

All the dedicated server plans that we supply include 24/7 support via different methods of communication and with a one-hour maximum response time guarantee. When you want to find out more about the packages or you have any kind of billing or general questions, you're able to call one of the local numbers that we have worldwide or you could use our live chat service and consult with a live agent. For strictly tech matters which need some help from a tech support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you could send an e-mail message, because all these channels are more appropriate to keep track of a specific matter. The reply time for them rarely is more than 30 mins, therefore you can forget about having to wait for a full day to receive assistance. Our support service is available for all server-related matters, which includes the pre-installed software. In the event that you need help with third-party apps, you can consider acquiring the Managed Services upgrade that we offer with all the plans.