There are different ways in which you can contact the web hosting company whose services you are using, but the one that you will invariably find irrespective of which company you choose is a trouble ticket system. It is the least complicated channel of correspondence for many reasons. If no client service staff member is free at the moment and they’re all occupied, a phone call may not be responded to, but a ticket will invariably be received. On top of that, you can copy and paste large pieces of info without worrying about typographical mistakes, and in case a specific issue requires more time to be fixed or a number of responses must be exchanged, all the info will be in the very same place, so each party can always see the comments written by the other one. The disadvantage of using tickets to get in touch with your hosting provider is that they are typically separate from the hosting platform, which suggests that if you need to provide info or to adhere to instructions, you’ll have to use no less than two different interfaces and this number can increase in case you desire to manage a number of domain names. Moreover, many hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst awaiting an answer.

Integrated Ticketing System in Semi-dedicated Servers

In case you have opened a semi-dedicated server account with us and you would like to contact our support staff representatives, you’ll be able to send a support ticket directly from your Hepsia Control Panel instead of using a completely different support platform as you’ll have to do with most web hosting providers on the marketplace. Our integrated ticketing system will enable you to submit a new ticket without difficulty and to search through older tickets using an intelligent search filter. Moreover, you’ll be able to browse the applicable knowledgebase articles that our system will offer you depending on the problem category that you choose for your new ticket. You can carry out all of the abovementioned operations without signing out of your Hepsia Control Panel at any moment, which suggests that in case you encounter any predicament or have an inquiry, you can get in touch with our support engineers and resolve the issue in question in no more than one hour through a single platform.