If you ever have any enquiries about your web hosting account or if you encounter a problem with your websites, you’ll need to contact the respective web hosting company’s technical support team. It may not matter how fast they’ll answer when you have a general query, but a problem like a faulty software app update, for instance, may lead to your site becoming broken or invisible on the Internet. And the longer you have to wait for the support team to help you, the longer the website will be inoperative. In case you offer services or goods online, any outage will undesirably influence your site and you may lose existing or prospective customers. A lot of web hosting providers, predominantly resellers, reply to trouble tickets and e-mails within twenty four hours, but in the electronic world that is much too long, since visitors will hardly ever revisit a site that isn’t working correctly for extended time periods.

One-Hour Response Guarantee in Semi-dedicated Servers

Our help desk team representatives will be at your service at all times and they’ll reply to any support ticket that you send via your hosting Control Panel within one hour max. The response time is guaranteed irrespective of whether you have a generic query in regard to your semi-dedicated server or you run into a problem and you won’t have to wait even that long for most issues. No matter what the essence of the issue is or what time of day or night it is, we’ll be there to help you out, as we’re available 24x7 to attend to any general, billing or technical issue. In case you get in touch with us about anything that is within our capabilities, we will solve it before we answer, so you won’t have to wait for hours or days while the problem continues. In case there is something that you have to do on your end, we’ll supply you with the required info – what possible solutions to try, what actions to take, etc.