Learn what exactly phone support entails in the web hosting community.
Although this is not the most importantaspect in order to recognize a trustworthy website hosting supplier from a bad one and a reseller from a real supplier, having the option to call and consult with a live person is an indicator that you aren't using the services of a one-person company and that you will be able to reach somebody any time you need assistance. The telephone support for hosting services may range from standard to professional, therefore the issues which can be resolved with a call vary based on the particular supplier. Usually, these issues are simpler and feature billing or 1st level tech issues since more complex problems generally require a support ticket where both you and the sysadmins can follow what's going on with a given situation. However, having the option to call your provider will save you considerable time and efforts for the multitude of tiny problems that may eventually appear when you manage your website hosting account.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be certain that there will always be somebody to assist you if you have any queries about the semi-dedicated server packages that we offer. Whether you'd like to find out more about our plans, you have some billing issue or some general problem, you can call us. Though some more complex troubles may need a support ticket so as to give time to our tech support team to investigate, we are able to assist you with numerous technical questions over the phone as well, saving you time and efforts. Since we have data centers on 3 continents - in the USA, the UK and Australia, we have local telephone lines in these countries as well. If you're in a different country, we have a global number where you are able to contact us.