Customer Support Channels
A 1–Hour Support Ticket Response Time Guarantee
All your assistance requests will be attended to in no more than 1 hour after the support ticket or email has been submitted. If your issue calls for additional assistance from a server administrator, we’ll forward the ticket or the e–mail to the person on duty and we will leave a note to inform you that more time will be required for finding a solution. And if you make use of our Managed Services package, any of the server management tasks included there will be carried out whenever you specify.
A Premium Help Desk Support Service
If you require help working with our Site Control Panel or with any of the applications that we’ve installed on the dedicated web hosting server for you, do not hesitate to reach our tech support staff anytime via the ticketing system. Furthermore, if you need help managing your server, you can make use of our Managed Services package, that includes Operating System updates on a weekly basis, troubleshooting and installation services, server monitoring and rebooting services, backup hard drive storage space, etcetera.
A User–Friendly Help Area
Each dedicated web hosting plan is fitted out with our charge–free Site Control Panel, which features a fully detailed knowledgebase and a collection of step–by–step video tutorials. Whenever you need help while working with the Site Control Panel, just press the Help or Videos buttons in the upper right corner.