Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Response Guarantee

  • Our tech help Department is working 24/7 to reply to each of your support requests. Every single ticket you send out to us will be resolved within less than 60 minutes. If your situation calls for the assistance of an administrator, we’ll address the ticket to the technician in charge and will let you know that the situation is being taken care of.

  • Top quality support service

  • Expert Customer Help And Support Service

  • We provide you with 7 days a week client help and support through a super–fast ticketing application built into your Control Panel. You’ll be able to email us at any time about any of the software applications that come pre–configured on your virtual server, this includes the chosen Linux distribution, the server management panel and our in–house made Site Control Panel.

  • Intuitive help center

  • An Educational Help Zone

  • An extensive and constantly updated article base is included in our in–house built Site Control Panel. It provides quick tips about how to carry out all of the essential website maintenance tasks. The Help zone includes thorough how to article tutorials and step by step video tutorials. You can gain access to the Help area by clicking the Help or Video buttons in the right side of each Control Panel section.