A 99.9% Server Uptime
Our website hosting system is based on a stable, enterprise–grade hardware configuration and a strongly tweaked Linux distro. Thus, regardless of what your web site is, or how many web site visitors you’ve got, or even in case there is a DDoS assault, our web hosting servers will stay up and your sites will remain visible online.
Our website hosting plans packages feature a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, our guarantee stays the same.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we’ve also built our own internal network in all our datacenters. Everything is based on enterprise–grade hardware parts supplied by Juniper. Also, on each and every router, we have put a firewall with an advanced set of rules in an attempt to sieve all questionable requests.
In this way, in each of our datacenters – in our US located data center, in our UK located data center, in our FI located data center, in our Eastern Europe located data center and in our AU located data center, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all web hosting solutions in every datacenter.
A 30–Day Money–Back Guarantee
While we have done pretty much everything to lessen all possible risks with our cloud hosting plans and irrespective of the fact that we provide premium–quality technical support, there are cases when the customer simply isn’t content with what we are offering. Or he wants to move to a more powerful hosting service, like a VPS server or a dedicated server.
That’s why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you aren’t completely happy, we will give you a refund.
24/7 Technical Support
We have cautiously selected each single member of our 24x7 support staff so that we can offer you the very best tech support you can possibly get. Each of our technicians has many years of experience working with hosting accounts behind his back, so they know what they are doing. Moreover, they’re available 24–7–365 – you will be able to touch base with them whenever you want and they will respond as fast as possible.
Their average ticket response time is below twenty minutes, while with other web hosting providers you need to wait for days. Moreover, we offer a 1–hour response time guarantee. Irrespective of what happens, your questions will be responded to in less than sixty minutes.